Three Rescue™ is administered by Asurion Europe Limited ("Asurion"), which is authorised and regulated by the Financial Conduct Authority (authorisation no. 502545), registered address: Three Rescue™, PO BOX 670, Brentford, TW8 1DA.
Make an insurance claim
Before starting a claim, please check your coverage in your insurance terms.
Start your insurance claim
Three insurance is enabled by SquareTrade, our trusted partner in device protection.
To start a claim, click here.
If you'd prefer, you can chat with SquareTrade online, or speak to them over the phone. Just visit their website here.
Find out more about Three insurance.
After you make a claim
You’ll receive a confirmation email telling you what to do next. For all claims, please follow these steps:
- Switch off any device locks like Find My on iPhone and Google Accounts on Android, otherwise we won’t be able to help
- Back up your personal data
- Remove the SIM card and any accessories
- If we’ve asked you to post your device to us, please use the pre-paid shipping label we send and follow the steps outlined in your confirmation email
In the event of theft or loss, we’ll need to a copy of the police report as soon as possible. The police report should have an IMEI number and a description of the event – including the date, time and location. We may also check your account to confirm that you’ve reported this to Three and that your SIM card has been blocked.
If you’ve made a claim and you need to check its progress, contact us.
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Three Rescue™
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Three Insurance
Three Insurance is administered by SquareTrade Limited, which is authorised and regulated by the Financial Conduct Authority (“FCA”) (authorisation No. 538538) in the United Kingdom. Registered office: 5 Golden Square, London, W1F 9BS, United Kingdom. The insurer is Starr International (Europe) Limited, the underwriter of this policy, whose registered office address is at 30 Fenchurch Avenue, London EC3M 5AD, United Kingdom. Company number 9654797. Starr International (Europe) Limited is authorised by the Prudential Regulation Authority (“PRA”) and regulated by the FCA and the PRA. Check the FCA and PRA registration here, (opens in new tab) or call +44 20 7066 1000.