HMD Fuse

HMD Fuse uses the Android operating system.

HarmBlock+ protection is built into HMD Fuse and remains active for the whole lifetime of the phone. 

HarmBlock+ is an AI-powered classifier that’s designed to detect and block most harmful and illegal sexual content in images, videos, and live-streamed media. Harmful sexual content is material featuring adult sexual themes deemed inappropriate for children, while illegal sexual content refers specifically to child sexual abuse material (CSAM). 

While future updates will include the detection of additional harms such as violence and gore, the current version of HarmBlock+ is focused exclusively on identifying sexual content.

Please note HarmBlock AI is designed to help reduce explicit content from being seen, captured, or saved on the device. Explicit content refers to imagery or videos containing nudity and / or sexual content.  

In mobile user testing conducted by SafeToNet, it achieved weighted average accuracy of up to 95%, in identifying explicit and neutral content. While highly accurate, no AI model is perfect, and performance may vary in real life conditions.

You can download the HarmBlock+ Guardian app to your own phone from the Google Play Store or Apple App Store. This will help you to control app management, set screen time settings, set up location tracking, and set up the safe calls list. 

No, only your child’s device needs to be an HMD Fuse smartphone. As a parent or guardian, you can use any Android or Apple phone and install the HarmBlock+ Guardian app, which will allow you to access the parental controls on your child’s device. 

You can add up to 10 devices to one Harmblock+ Guardian app account. So you can provide HMD Fuse phones to more than one child and control them all from one device. 

Yes. HMD phones run on the Android operating system and will run any Google compatible apps. But with HMD Fuse you’ll be able to control what apps can appear on the phone.

Yes, your child can still access the web version of apps if you give them access to a browser, such as Chrome. But they cannot access harmful websites, as long as Web block is turned on. 

Websites that are pre-defined as harmful – those that contain nudity – will be blocked by default.  

Yes, it allows your child to call or send SMS only between whitelisted contacts.

However, if you choose to allow third-party apps, such as WhatsApp, Snapchat, and Instagram, onto their phone, these would not be supported by whitelisted contacts, so communication through these apps would not be blocked.  

Yes. Although some HarmBlock+ features remain active on your phone even if you don’t use the app. These features are:

If you wish to remove all HarmBlock+ features, contact the HMD Global Customer care team and ask them to disable the service on the smartphone. You’ll need to share your phone’s IMEI number with them to do this. 

Yes, the device supports up to 50 contacts, including 2 designated guardians.

No, the location settings cannot be changed by your child.

Their location history is available for up 72 hours for you to view.

You can set up to 10 Safe Zones, each with a minimum radius of 300 meters. You’ll receive an alert if they leave any of these zones. 

Move the device to an area with better network coverage, then check the location again. If the location still doesn’t show, we recommend getting in touch with HMD for further advice. 

If you see incorrect location data, you can report it directly through the HarmBlock+ Guardian app. Simply open the app, navigate to the Settings, then Report an issue, and use the report feature to notify HMD support.

Make sure you back up any contacts, pictures, and other valuable content from your phone. Then, when you’re ready, perform a factory reset either on your device or from the app. 

You can delete the HarmBlock+ Guardian app account from your own phone, by visiting the Guardian app settings-> account-> delete account. 

If you want to change the owner of your HMD Fuse from one child to a sibling, you can trigger the factory reset from the HarmBlock+ Guardian app. Please make sure you back up any data that you want to keep such as photos and contacts before the factory reset. 

When the reset is complete, the old account will be deleted from the app. You can then pair the reset HMD Fuse with the app and set it up for your other child to use. 

To get support, please visit: https://www.hmd.com/en_gb/support. From there, you’ll be able to contact us via live chat or email.