Roaming abroad on Pay As You Go
Planning to use your Pay As You Go phone, tablet, or Mobile Broadband device abroad? Here’s everything you need to know – from getting set up to info on roaming costs and allowances.
Before you travel
Check your data roaming settings
With data roaming switched off, you can still make calls and send texts.
Use your Pay As You Go SIM in the UK
To use your device abroad, there are some things you must do in the UK, before you travel:
- First, put your SIM into your device and turn it on
- Then wait for it to connect to our network or you see signal bars appear
- Finally, if your SIM doesn’t have a pre-loaded allowance, top up or add a Data Pack to your account.
Once you’ve done these steps, you’ll be able to use your device and services abroad.
Using Pay As You Go data in a Go Roam destination
If you’re travelling to any of our Go Roam in Europe or Go Roam Around the World destinations, you can use either your credit or a portion of your Data Pack or Add-on each month, at no extra cost. The amount of data you can use will depend on your Data Pack or Add-on.
Voice and Data roaming allowances
Data Packs
All include:
Go Roam in Europe: unlimited minutes and texts
Go Roam Around the World: 3000 minutes and 3000 texts
£10 Data Pack
6GB Inclusive Roaming Allowance
£15 Data Pack
12GB Inclusive Roaming Allowance
£20 Data Pack
18GB Inclusive Roaming Allowance
£25 Data Pack
24GB Inclusive Roaming Allowance
£35 Data Pack
30GB Inclusive Roaming Allowance
£90 Value Data Pack
30GB Inclusive Roaming Allowance per month
Data Add-ons
Important: You must have an active Data Pack on your account before buying a Data Add-on.
15GB Data Boost £15
15GB Inclusive Roaming Allowance
10GB Data Boost £12
10GB Inclusive Roaming Allowance
6GB Data Boost £8
6GB Inclusive Roaming Allowance
Unlimited Data Boost 14 day £20
18GB Inclusive Roaming Allowance
Unlimited Data Boost 1 day £5
5GB Inclusive Roaming Allowance
Mobile Broadband roaming allowances
Data Only Packs
10GB 1 month Data Pack - £10
1GB Inclusive Roaming Allowance
15GB 3-month Data Pack - £20
3GB Inclusive Roaming Allowance – 1GB/a month
120GB 12-month Data Pack - £40
24GB Inclusive Roaming Allowance – 2GB/a month
50GB 12-month Data Pack - £60
50GB Inclusive Roaming Allowance – 12GB/a month
Data Add-ons
Important: You must have an active Data Pack on your account before buying a Data Add-on.
1GB Data SIM Add-on £10
1GB Inclusive Roaming Allowance
3GB Data SIM Add-on £15
3GB Inclusive Roaming Allowance
7GB Data SIM Add-on £25
7GB Inclusive Roaming Allowance
1 Day Unlimited Data Add-on £5
5GB Inclusive Roaming Allowance
Roaming with an Auto-Renew Data Pack?
Set up a £10 Auto-Renew Data Pack before 8 September 2024? You can still use up to 12GB of your data allowance while roaming in Go Roam in Europe or Go Roam Around the World destinations.
Set up a £10 Auto-Renew Data Pack after 8 September 2024? You can use up to 6GB of your data allowance while roaming in Go Roam in Europe or Go Roam Around the World destinations.
For all other Auto-Renew Data Packs, you can check your roaming allowances using the list above.
The amount of data you can use depends on the price of your Auto-renew Data Pack as standard before any additional data or discounts are added. For example, a 10% discounted £13.50 Auto-Renew Data Pack includes 12GB Inclusive Roaming Allowance.
Calling and texting in Go Roam destinations
If you have a device that can be used for calls and texts, and have an active Data Pack or Add-on, you can use all your UK call and text allowances in Go Roam in Europe destinations.
You can also use a portion of your UK call and text allowances in Go Roam Around the World destinations:
- Does your allowance include more than 3000 texts? You can send up to 3000 texts back to the UK every month.
- Does your allowance include more than 3000 minutes? You can use up to 3000 of them to call standard UK landline or mobile numbers every month.
Buying Data Packs and Add-ons
Want to make your credit go further? Data Packs give you the best value with no commitment and the freedom to cancel any time. Plus, get extra data on us with an Auto-Renew Data Pack.
You can buy Data Packs or Add-ons by logging into My3 or using the Three app.
Frequently asked questions
If you still have some of your UK data allowance left, you can continue to use data, but it’ll be charged at 0.3p per MB.
And if your Data Pack runs out, any usage will be taken from your credit balance, if you have one.
You can get more data with a Data Add-on. This will give you the boost of data you need until you can get a new Data Pack.
You can’t buy a new Data Pack until your current one expires.
Checked your data roaming settings and used your Pay As You Go SIM in the UK? You can use your device in any Go Roam in Europe, Go Roam Around the World, or rest of the world destinations.
The amount of data you can use depends on the price of your Auto-Renew Data Pack as standard before any additional data or discounts are added. So, for example, a 10% discounted £13.50 Auto-renew Data Pack includes 12GB of Inclusive Roaming Allowance.
This means that you’re currently using an older type of Data Pack that gives you a 12GB inclusive roaming allowance for the first month.
From your next top up, you’ll automatically move to a new Data Pack and will be able to see your inclusive roaming allowance online. Until then, give us a call to check your inclusive roaming allowance.
Your Inclusive Roaming Allowance is considered part of your UK allowance. This means that once you consume your UK data allowance, you will no longer have any left to use while roaming. For example, if you have a Data Pack which gives you 30GB of data, and you have used 30GB in the UK before you travel, when you are abroad you will have 0GB of Inclusive Roaming Allowance left to use.